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Compensation for Service Interruption

First and foremost, we extend our sincerest apologies for any inconvenience this may have caused.

As a token of our commitment to your satisfaction and to make amends, we are offering the following compensation to all affected users:

We value your trust and support and are dedicated to providing the highest quality of service. Thank you for your understanding and continued patronage.

Should you have any questions or concerns, please do not hesitate to contact our support team at [email protected].

2023-11-02

  • [Notice] Compensation for the disconnection issue on 11/2 will be processed via internal transfer this afternoon.

2023-09-27

  • [Issue] Around 21:40 on 09/27, KASPA experienced a node issue causing anomalies across the entire network, affecting many services and mining pools.
  • [Note] GPUMINE was less affected; a small number of users experienced machine disconnections affecting hashrate, and delay rejections. Compensation for these will be processed the following day.

2023-09-25

  • [Issue] Problems with hashrate and increased invalids at 22:00.

2023-09-26

  • [Issue] Disconnections due to node updates at 10:30.
  • [Update] Compensation for issues on 9/25 and 9/26 has been distributed.